Privacy Policy

1) What personal data we collect

Depending on how you interact with the site, we may collect:

• Contact details: name, email address, phone number, and similar information you provide in lead/contact forms.
• Request details: information you enter when describing your needs or questions.
• Technical data: IP address, device and browser information, pages viewed, approximate location derived from IP, and event logs.
• Cookies/trackers (if used): information from cookies or similar technologies, such as identifiers that may be linked to individuals.

2) How we use personal data

We use personal data to:

• process and respond to your inquiries and lead submissions;
• provide concierge services you request (including coordinating communications);
• operate, secure, and improve our site and services;
• comply with legal obligations.

If we process personal data through cookies or similar technologies that collect personal data (for example, advertising IDs or behavioral identifiers tied to individuals), such processing is done in accordance with applicable Ukrainian personal data requirements, including Закон України "Про захист персональних даних" (№ 2297-VI).

3) When we share personal data

We may share personal data only when necessary for the purposes described in this policy, including with:

• service providers that help us host, maintain, or process requests on our behalf (acting under our instructions);
• authorized persons where required by law.

4) Data retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to respond to your request, maintain service operations, and comply with applicable legal requirements. Retention periods may vary based on the type of data and the reason for collection.

5) Your rights

Under applicable Ukrainian law, you may have the right to request access to your personal data, request correction or deletion, and exercise other rights provided by law. To exercise rights, contact us using the details in the footer.

6) International transfers

If personal data is transferred outside Ukraine, we ensure that such transfers are conducted in accordance with applicable Ukrainian requirements and safeguards as required by law.

7) Contact us

For questions about this Privacy Policy or to submit privacy requests, contact:

8) If you request services remotely (distance arrangements)

If we offer distance (online) services or contracts, we provide consumers with required pre-contract information, including clear provider identification and key contract terms on the website or via distance communications, in accordance with Закон України "Про захист прав споживачів" (№ 3153-IX).

If distance contracts are offered, the consumer may have a 14-day right of withdrawal, including via a website application form and instructions, as required by Закон України "Про захист прав споживачів" (№ 3153-IX).

For electronic commerce, we provide information that enables proper identification and conclusion of electronic transactions, and the website supports the contract flow consistent with applicable e-commerce requirements under Закон України "Про електронну комерцію" (№ 675-VIII).